Small business owners can attest to the importance of IT support. Your screen freezes when you’re delivering an important client presentation online. Your office Wi-Fi goes haywire. Your system crashes when you open a new application. All these are situations that require immediate IT attention, and if you do not have an in-house IT support guy, it is only a matter of time before your business takes a hit.
You should search for potential candidates through online career websites, local tech trade schools, and technical recruiters. However, before you hire them, you need to ask the following five questions during the interview to assess whether they are the right fit for the job.
- Have you handled disaster recovery and data backup before?
Backing up your valuable company data is important. Even more important is securing this data. Unfortunately, most small business put backup and disaster recovery on the back-burner. By the time they come around to the idea, it is too late. If your company has the necessary resources to set up a server room, your first IT support hire should possess the skills to design and implement one. He/she should know the right methods to ensure the security of the server room, and protect it from natural disasters, like earthquakes, fires, floods, and storms.
- What is your expected salary?
This depends on several factors, including:
- Job requirement
Considering the different variables in play, you should ask the potential candidate what his/her ballpark is, and then begin negotiations. This is a good tactic, especially if you have a limited company budget. It is best to seek out entry-level guys who have the right technical skills instead of specialists with advanced certifications as this helps cut down on expenses. Moreover, you won’t need that level of expertise for your company.
- Are you a team player?
The IT support candidate must be the right fit for the job.
- They should possess decent communication skills and should be adept at handling other employees, especially when tempers flare over simple user errors and uncooperative tech.
- The candidate’s communication style can be judged by asking him/her to describe a tech mess they handled on behalf of someone else. Or, you could engage in role play regarding a help desk request scenario.
- Look for candidates who explain things clearly to other employees, and do not spout random technical jargon.
- Are you willing to work on weekends and after-hours?
Systems can crash at any moment. So, it is important that your IT support person is ready to be on-call on weekends and nights, or whenever trouble calls. You should make your expectations known right at the beginning so that you do not end up with a person who is not ready for this sort of commitment.
- Can you assess my current information systems?
Your candidate must be ready to analyze and report on the effectiveness of your current systems and equipment, including VOIP, computers, printers, landlines, and other technical devices. He/she should be able to recommend software apps for your systems, and remind you of outdated apps and updates. If your company requires a technology upgrade, he/she must be capable of sourcing, and devising a proper budget for new software and hardware.
Following these points, you can ensure that you do not go wrong with your company’s first IT support hire. The right candidate can make all the difference between making and breaking your business.
For free IT support consultation, contact www.belnis.com now.
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